For questions, feedback, or issues with the app, please email us at:
[email protected]
Is Reweave therapy?
No. Reweave is a reflective journaling app with an AI writing companion. It is not a substitute for professional mental health care, therapy, counseling, or medical advice. If you are looking for professional support, we encourage you to speak with a licensed therapist or counselor.
Is my writing private?
Yes. Everything you write is stored locally on your device. Your journal entries are not uploaded to the cloud, and we cannot access them. When you complete a session with the AI companion, your text is sent securely to generate a response, but it is not stored on our servers afterward.
How do I cancel my subscription?
Open the Settings app on your iPhone. Tap your name at the top, then tap Subscriptions. Find Reweave and tap Cancel Subscription. Your access continues until the end of the current billing period.
How do I restore my purchase on a new device?
Open Reweave, go to the paywall screen, and tap "Restore previous purchase." This will reconnect your subscription through your Apple ID.
Can I export my journal entries?
Yes. Go to Settings within the app and tap "Export sessions as PDF." This generates a document of your session history that you can save or share.
How do I delete all my data?
Go to Settings within the app and tap "Delete all data." This permanently removes all sessions, tapestry data, companion memory, and sanctuary journal entries from your device. This action cannot be undone.
Does the app work offline?
Yes. You can write sessions, use the breathing exercise, access your sanctuary, and use most features without an internet connection. When you are offline, the companion provides a pre-written reflection instead of a live AI response. When you reconnect, your session is sent for a full companion response and you receive a notification when it is ready.
I am in crisis. Can Reweave help?
Reweave is not a crisis service. If you are experiencing a mental health crisis, please contact the 988 Suicide & Crisis Lifeline by calling or texting 988 (available 24/7). If you are in immediate danger, please call 911.
What if I find a bug or the app crashes?
Please email [email protected] with a description of what happened, your device model, and your iOS version. Screenshots are helpful. We take every report seriously.
If you or someone you know is in crisis, please reach out:
988 Suicide & Crisis Lifeline — Call or text 988 (24/7)
Crisis Text Line — Text HOME to 741741
National Domestic Violence Hotline — 1-800-799-7233
SAMHSA Helpline — 1-800-662-4357
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